PRIVACY POLICY
Mickleham Healthcare is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use it, and your rights.
This policy applies to all personal information collected through our website, referral forms, service delivery, and communications.
What Law Applies
We comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). As a registered NDIS provider, we also comply with the NDIS Act 2013 and the NDIS Quality and Safeguards Commission requirements for handling participant information.
What Information We Collect
We may collect the following types of personal information
• Your name, phone number, email address, and postal address.
• Your NDIS participant number and plan details.
• Health and disability information relevant to delivering your supports.
• Information provided by your support coordinator, plan manager, or family members with your consent.
• Records of services delivered, progress notes, and incident reports.
• Information collected through our website, including contact form submissions.
How We Use Your Information
We use your personal information to
• Deliver NDIS-funded supports and services.
• Communicate with you, your support coordinator, and your plan manager.
• Manage service agreements, invoicing, and NDIS claiming.
• Meet our legal and regulatory obligations, including reporting to the NDIS Quality and Safeguards Commission.
• Improve our services and respond to feedback.
How We Store and Protect Your Information
We store personal information in secure electronic systems and, where necessary, secure physical files. We use password protection, access controls, and encryption to protect your data. Only authorised staff can access your personal information, and only for the purposes described in this policy.
Who We Share Your Information With
We may share your information with:
• The NDIS Quality and Safeguards Commission, as required by law.
• Your support coordinator, plan manager, or nominated representative, with your consent.
• Other NDIS providers involved in your supports, with your consent.
• Government agencies where required by law.
We will not sell, rent, or give your personal information to any third party for marketing purposes.
Your Rights
You have the right to:
• Access the personal information we hold about you.
• Request corrections to your information if it is wrong or out of date.
• Ask how your information is being used.
• Withdraw your consent for us to use your information, where consent was the basis for collection.
• Make a complaint about how we handle your personal information.
To exercise any of these rights, contact us using the details below.
Cookies and Website Data
Our website may use cookies and analytics tools to understand how visitors use our site. These tools do not collect personal information that identifies you. You can disable cookies in your browser settings at any time.
How to Make a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can:
1. Contact us directly using the details below. We will investigate and respond within 30 days.
2. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
OAIC Phone: 1300 363 992
OAIC Website: www.oaic.gov.au
Contact Us About Privacy
Phone: 0411185322
Email: info@micklehamhealthcare.com.au
Address: Melbourne, Victoria
This policy was last updated on
